Maple and Bass does not ship to Freight Forwarding Services.
All prices shown in our online store are in Canadian funds and your purchases are billed in Canadian dollars.
US customers: your credit card company/bank will convert and bill you in
your own currency.
After purchasing online, we immediately send you an e-mail to confirm
your order. You should check that it agrees with what you intended to
purchase. If it does not, you should send us an e-mail to advise that
something is incorrect with your order. The information that we require
is the order number, date placed and your name and address as well as a
description of the error. You can also telephone us, if after business
hours, you can leave your name, phone number, order number and advise
that you have an online order problem on our voice mail. We will attempt
to contact you during the next business day and also send you an email
notifying you that we have received your call. Your order will be held
until you are satisfied that everything has been corrected to your
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.