Shipping and Return Policy
Maple and Bass online purchases are shipped to destinations within Canada, to the USA and to International destinations as available on our store.
Maple and Bass does not ship to Freight Forwarding Services.
Shipping Information - Canada
When we ship your order we include a sales receipt that shows your online order number.
Online orders by default are shipped by Canada Post expedited mail which usually takes about 5-7 business days within Canada.
You may select a faster service but at a higher cost. Canada Post express mail takes about 3-5 days and Courier takes about 3-7 days. We can not ship by Courier to a box number.
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Canada Shipping charges. Order value before tax: |
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| Up to $40.00 by mail | $13.00 | 5-7 days |
| up to $60.00 by mail | $14.00 | 5-7 days |
| up to $100.00 by mail | $15.00 | 5-7 days |
| over $100.00 by mail | $17.00 | 5-7 days |
| by Express Mail | $45.00 | 3-5 days |
| by Courier (UPS, Canpar etc.) | $30.00 | 3-7 days |
Shipping Information - USA
When we ship your order we include a sales receipt that shows your online order number.
Online orders by default are shipped by Canada Post expedited mail (delivered by United States Postal Service) which takes about 12-15 days to the USA.
You may select a faster service but at a higher cost. Canada Post express mail (delivered by United States Postal Service) and takes about 5-7 days and Courier (like UPS) takes about 7-10 days, we can not ship by Courier to a box number.
Note: Courier shipments to the US may be subject to additional brokerage fees at the courier's discretion. These fees may exceed $30.00.
You should also be aware that custom duties, tariffs and local taxes as well as brokerage fees may apply to your shipment when it arrives in your country. You are responsible for these extra charges. If you want your order shipped by another method, please contact us for pricing.
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USA Shipping charges. Order value: |
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| up to $40.00 by mail | $16.00 | 12-15 days |
| up to $60.00 by mail | $17.50 | 12-15 days |
| up to $100.00 by mail | $18.00 | 12-15 days |
| over $100.00 by mail | $21.00 | 12-15 days |
| by Express Mail | $55.00 | 5-7 days |
| by Courier (UPS, FedEx etc.) | $45.00 | 7-10 days |
Shipping Information - International
When we ship your order we include a sales receipt that shows your online order number.
You should also be aware that custom duties, tariffs and local taxes as well as brokerage fees may apply to your shipment when it arrives in your country. You are responsible for these extra charges. Shipping costs will be calculated at checkout.
Return Policy - Satisfaction Guaranty
All items purchased from us are covered by a "30 day money back if not satisfied" guaranty. Should you be dissatisfied with any of our products for any reason, simply return it either in person or by prepaid regular mail (with proof of delivery, please), and we will immediately provide a full refund for the product(s).
A brief note or explanation of the reason for the return would be appreciated.